TELCO | CHURN PREVENTION for early churners by reaching unhappy customers better
Our client, a leading European cable
operator, introduced an automated satisfaction call in order to
reduce early churn.
Still, the early churn rate
remained high, as the completion rate of the call remained too low.
By in-depth call flow analysis and optimizing several features of
the satisfaction call, Analyx helped the client to increase the
completion rate by almost 30 percentage
points.
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Our client, a leading European cable
operator, introduced an automated satisfaction call in order to
reduce early churn.